Frequently Asked Questions
Everything you need to know about clean beauty and your shopping experience.
What defines a product as 'Clean' at Credo?
Every product we carry must meet the Credo Clean Standard, which includes being cruelty-free and formulated without any ingredients found on our 'Dirty List' of over 2,700 banned substances.
What is your return policy?
We want you to love your routine. If you are not satisfied, we accept returns of gently used products within 30 days of purchase for a full refund to your original payment method.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number. You can also view your order status by logging into your Credo account.
Do you offer international shipping?
Currently, Credo Beauty ships to all 50 U.S. states and Puerto Rico. We do not offer international shipping at this time.
Are your products vegan?
While all of our products are cruelty-free, not all are 100% vegan. You can easily filter for 'Vegan' products on our category pages to find items free of animal-derived ingredients.
How do I earn and redeem Credo Rewards?
Members earn points for every dollar spent, which can be redeemed for full-size products or discounts. Simply sign in to your account during checkout to apply your available rewards.